Why NightOwl Monitoring Beat the Competition
Join Jim Blair, CEO of NightOwl Monitoring and Chad Patterson, Service Manager for Currie Drilling, as they uncover what makes NightOwl Monitoring the ideal partner for Currie Drilling’s growing customer base.
Learn how this Texas Panhandle drilling company is using cutting-edge monitoring technology to differentiate themselves in a competitive market, reduce emergency service calls, and build stronger customer relationships through proactive maintenance and early problem detection.
Watch our exclusive interview with Chad Patterson as he shares how NightOwl Monitoring’s remote monitoring technology helped his fourth-generation drilling company stay ahead of the competition.
Known for his detail-oriented approach and ability to work effectively with diverse stakeholders, Chad has built his reputation on developing strong relationships with both current and potential customers while maintaining the organizational excellence that complex drilling operations demand. His self-motivated leadership style and multi-tasking capabilities make him the ideal voice to speak about how technology can enhance customer service in the water well industry.
Currie Drilling has been serving the Texas Panhandle since 1941 as a fourth-generation, family-owned water well drilling company. Under current owner Shane Curry’s leadership, the company handles residential water wells, irrigation systems, and public water supplies throughout the Canyon-Amarillo area. What sets them apart? Their commitment to both drilling and service under one roof – and now, their adoption of cutting-edge remote monitoring technology.
Meet Your Host: Jim Blair, CEO of NightOwl Monitoring
Leading this insightful conversation is Jim Blair, CEO and founder of NightOwl Monitoring. With his deep understanding of the water well industry’s challenges and his passion for innovative solutions, Jim guides drilling professionals toward technologies that transform their businesses from reactive to proactive operations.
From Reactive Repairs to Proactive Prevention: Key Interview Insights
Pain Points Every Driller Knows Too Well
When Jim asks about the specific challenges remote monitoring can solve, Chad’s response hits home for every drilling professional:
… if their water goes down, they have to shut down their business, … and that’s money… (NightOwl Monitoring) It keeps their business up and running and catches problems before they’re calling us screaming.
Chad Patterson
Service Manager, Currie Drilling
Why NightOwl Monitoring Beat the Competition
Chad’s answers reveal NightOwl Monitoring’s key differentiator – customization and partnership:
it’s not just like, hey, this is what we have. You’re stuck with it… The fact that you (NOM team) were like, hey, let’s see what we can figure out. We’ll get back with it next week… I really enjoyed that. The communication between you and Sean has been great.
Chad Patterson
Service Manager, Currie Drilling
Installation Reality Check
Addressing every driller’s concern about complex installations, Jim asks about Chad’s setup experience. Even with one of the most challenging installations possible – a 150-foot distance between components – Chad describes it as “super easy” and “pretty much a plug-and-play application” with dashboard data appearing “within minutes.”
The Industry Transformation Vision
When asked about remote monitoring’s impact on the industry, Chad’s philosophy shines through:
I’m a proactive guy. I’m a preventative maintenance. Proactivity is huge… being able to call people and tell them, ‘Hey, we see an issue’ instead of people calling us screaming, ‘I have no water. I need you now.
Chad Patterson
Service Manager, Currie Drilling
Why This Matters for Your Drilling Business
Chad’s experience represents what’s happening across the water well industry – companies that embrace remote monitoring technology are differentiating themselves through superior customer service, reduced emergency calls, and proactive maintenance capabilities.
For drilling companies looking to dominate their local market, the message is clear: remote monitoring isn’t just about technology – it’s about transforming customer relationships from reactive crisis management to proactive partnership.
Ready to transform your drilling business like Currie Drilling did? Watch Chad’s complete interview below and discover how NightOwl Monitoring’s remote monitoring solutions can help you stay ahead of the competition while delivering exceptional customer service.
Interested in learning how NightOwl Monitoring can help your drilling company provide proactive service and reduce emergency calls? Contact our team today to schedule your demo and join successful drilling companies like Currie Drilling who are already transforming their customer relationships through remote monitoring technology.
